Helpful
Frequently asked
How discreet is the packaging?+
Every order ships in plain, unbranded packaging with no indication of contents on the outside. Sender details are neutral.
Is checkout secure?+
Yes. Payments are processed through Shopify's encrypted, PCI-DSS compliant checkout. We never see or store your card details.
What appears on my bank statement?+
A neutral billing descriptor — no mention of the product category. Contact us if you'd like to confirm the exact descriptor for your region.
Do you ship across South Africa?+
Yes. We offer tracked nationwide delivery with standard and express options at checkout.
How long will delivery take?+
Most orders arrive within 2–5 business days for major centres, and 4–7 business days for outlying areas.
Are your products body-safe?+
All products are made from body-safe, phthalate-free materials. Care, cleaning and material details are listed on each product page.
Can I return an item?+
For hygiene reasons, opened intimate products can't be returned. Unopened items in their original packaging may be returned within 14 days.
Do I need to be 18 to shop?+
Yes, our products are intended for adults aged 18 and over. By using the site you confirm you meet this requirement.
Is my data private?+
We're POPIA-friendly and treat your information with care. We never share your data with third parties for marketing.